Identified - Known issue: Some students enrolled in a special course type, such as focus groups, are receiving an inaccurate overall completion rate calculation on the student and caretaker dashboards. We are actively working on a fix, which will be released in the coming weeks. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
Dec 06, 2023 - 08:54 EST
Dec 06, 2023 - 08:54 EST
Identified - Due to changes with MS Office 365, some caretakers are experiencing difficulties logging into webmail.
Impact
Edio web:
Some users are being prompted to enter their email addresses, which is not normal behavior.
Mobile app
1 For iOS users, the app displays a spinning wheel. We are actively working to resolve this issue as caretakers using IOS devices are currently unable to log into webmail using the mobile app.
2 Most Android users are able to log in normally.
Temporary workaround:
If prompted during the redirection process please enter your edio webmail address. This is formatted as such: ediousername@ccastudents.me where the “ediousername” portion is your username for edio.
Nov 13, 2023 - 17:53 EST
Impact
Edio web:
Some users are being prompted to enter their email addresses, which is not normal behavior.
Mobile app
1 For iOS users, the app displays a spinning wheel. We are actively working to resolve this issue as caretakers using IOS devices are currently unable to log into webmail using the mobile app.
2 Most Android users are able to log in normally.
Temporary workaround:
If prompted during the redirection process please enter your edio webmail address. This is formatted as such: ediousername@ccastudents.me where the “ediousername” portion is your username for edio.
Nov 13, 2023 - 17:53 EST
MyEdio
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