Identified - Known issue: Some students enrolled in a special course type, such as focus groups, are receiving an inaccurate overall completion rate calculation on the student and caretaker dashboards. We are actively working on a fix, which will be released in the coming weeks. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
Dec 06, 2023 - 08:54 EST
Identified - Due to changes with MS Office 365, some caretakers are experiencing difficulties logging into webmail.

Impact
Edio web:
Some users are being prompted to enter their email addresses, which is not normal behavior.

Mobile app
1 For iOS users, the app displays a spinning wheel. We are actively working to resolve this issue as caretakers using IOS devices are currently unable to log into webmail using the mobile app.
2 Most Android users are able to log in normally.

Temporary workaround:
If prompted during the redirection process please enter your edio webmail address. This is formatted as such: ediousername@ccastudents.me where the “ediousername” portion is your username for edio.

Nov 13, 2023 - 17:53 EST
MyEdio Operational
90 days ago
100.0 % uptime
Today
Powerschool Operational
90 days ago
100.0 % uptime
Today
CCA Website Operational
90 days ago
100.0 % uptime
Today
CCA Third Party Partners Operational
90 days ago
99.93 % uptime
Today
Parent Enrollment Portal Operational
90 days ago
100.0 % uptime
Today
Printer Ordering Page Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2023

No incidents reported today.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

Unresolved incident: edio- Overall completion calculation.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
Resolved - Today, 11/28/2023 between 8:10 am - and 8:45 am, it was observed that users were experiencing slow performance with edio. Our investigation has found and fixed a firewall configuration issue with our primary Internet service provider. Edio is performing normally now.
Nov 28, 12:34 EST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.