Resolved -
This incident has been resolved.
May 1, 07:46 EDT
Update -
We are continuing to monitor for any further issues.
Apr 30, 15:21 EDT
Update -
Anybody still experiencing fallout from this, please restart your Zoom client to re-register the softphone.
Apr 30, 15:21 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 30, 15:20 EDT
Update -
Issue with Zoom Phone in North America
Incident status: Monitoring
We have resolved the issue causing a subset of users to be unable to make and receive calls using Zoom Phone. We will continue to monitor and provide updates as we have them.
Time posted
Apr 30, 12:18 PDT
Components affected
Operational Zoom Phone - NORTH AMERICA - Calling ...
Apr 30, 15:20 EDT
Update -
Issue with Zoom Phone in North America
Incident Report for Zoom
Identified
We have identified an issue causing a subset of users to be unable to make and receive calls using Zoom Phone. This only affects the US East (Virginia 1) SIP zone. We will continue to provide updates as we have them.
Posted 1 minute ago. Apr 30, 2024 - 12:12 PDT
Apr 30, 15:14 EDT
Update -
Unconfirmed by Zoom, but test calls are now working... Waiting for an update.
Apr 30, 15:08 EDT
Update -
Reported the issue to zoom.
Apr 30, 15:02 EDT
Investigating -
We are currently investigating this issue.
Apr 30, 14:56 EDT